One of the most important decisions you can make as an ecommerce seller is the courier you work with. There are many options out there, from the good old postal service, to private couriers and shipping services. Not all couriers are created equal though. You need to choose the right one. You need to work with a top courier.Here’s why.
The ecommerce industry is a global one. Every good company has customers around the world no matter where they are based. Ecommerce platforms such as Shopify, Etsy, Amazon, and eBay ship all around the world, so you need a courier that you can count on for international shipping.
There’s no harm in teaming up with a smaller courier for local shipping, but make sure you connect with a high-end international courier who can handle any order you may get. Working with a courier opens up a whole new world of possibilities, if you will. You’ll be able to open new markets to your business.
2. Customer Support
What do your customers do if something goes wrong? They contact you. What do you do when something goes wrong? You contact the courier. You need to find a courier with a proven track record of excellent customer service.
A bad courier with bad service leaves you high and dry and you may be blamed for their mistakes. You don’t need to tell us how bad that would be for your business. Find a courier that you can rely on to provide a service that your customers can rely on.
Also pay attention to a very responsive customer support. In case of lost/no trackable order you have no time to waste, you should be able to speak to the courier easily.
3. High Level Service
When you work with atop courier you can expect to get a top service. It’s as simple as that.
A very important part of your customer experience is the shipping experience. Working with top couriers, you’ll offer your customers a high-level service: from door delivery, high-quality boxes, nice delivery guys, flexible delivery time and so on. The experience will encourage your customer to buy again on your website.
Find a company that has a solid track record of providing a great service. It’s the easiest way to avoid the problems that can arise. You wouldn’t want your customers to deal with a subpar experience, so why should you deal with one?
A high level service also means getting access to services that may not be available elsewhere. You can get access to analytics, for example. Learn more about your business,customers, and their spending habits with a top courier.
4. No Headaches
Ecommerce can be stressful enough as it is. You’ve got a lot of orders you need to send out and a lot of things to keep track of. You don’t need something to go wrong with the courier too. A good courier takes a lot of the burden off of your hands.
They take away some of the stress and make sure that no extra stress gets thrown at you. You can leave them to their work safe in the knowledge they know what they’re doing and they aren’t about to cause any more headaches.
On high season, top couriers companies are engaged to delivered your orders in the best conditions even if the stress of the season can affect delivery times. Regular post service is not taking any responsibility during these difficult times and you might see disappointed clients (especially during Christmas time).
5. Optimized Shipping Strategies
Top couriers have been in the business for some time. They have a few tricks of their own and a few partnerships that they can leverage. You want to partner up with an experienced courier that has their own optimized shipping strategies. Perhaps they have partnerships in place that can help with shipping to specific locations, for example.
From first mile to last mile and international, top couriers can combine various strategies that will benefit your business.
Having effective shipping policies in place means that your customers get their orders faster.Improved customer satisfaction means repeat business, which does wonders for your bottom line – not to mention your reputation as an online seller. They also offer some services standard shippers might not, such as last flight out and white glove delivery.
6. Save Money
Courier companies save you a lot of money compared to express shipping and overnight shipping,especially when you have a heavy shipment that needs to go out. When you use a regular shipping company you’ll find that they charge more for heavier packages. This isn’t the case with a courier company.
Couriers are more interested in how far the package has to go than how much it weighs. Their primary factor for cost is the distance, not the weight. The cost of shipping something that weighs 20 lbs compared to something that weighed 200lb wouldn’tbe as severe as it would be with a shipping company. Compare the costs of overnight shipping with a courier and with the postal service to see the difference for yourself.
There are lots of great benefits to choosing a high end courier service for your ecommerce store.They have their own shipping methods and connections, they can save you time and money, and they offer excellent customer service. When you get a better customer service so do your own customers, so everyone is happy.
The only problems are that most of the top couriers companies are requiring minimum monthly that can be difficult for small or beginners businesses and also to sign contracts with them that can be a long process including price negociations.
Working with Fetchy will enable you to work with all the top couriers companies all over the world and to get very attractive prices no strings attached to one company or to minimum monthly.
Try now www.fetchy.net